CASE STUDY
Ritz Safety
From a mother-son duo selling work boots and gloves out of a service truck in South Florida to a national distributor with 17 locations, Ritz Safety has mastered the art of a business evolution.
The Challenge
After migrating to Adobe Commerce, Ritz Safety needed to move beyond launch and establish a long-term digital strategy that could support continued growth. Their business depended on multiple sales channels, including ecommerce, EDI, emailed purchase orders, punchout, company stores, and vendor-managed inventory programs, each requiring clear data flows, reliable integrations, and buyer experiences tailored to different accounts and roles.
The challenge was not just connecting these systems, but doing so in a way that would reduce friction today while leaving room for future growth. Ritz needed a partner who could help stabilize core integrations, improve the buying experience, and create a roadmap for new customer-centric functionality without adding unnecessary complexity or technical debt.
The Results
With Cadent Commerce as a long-term strategic partner, Ritz Safety improved critical integrations, reduced recurring support issues, and created a more reliable buying experience for customers. The engagement helped Ritz move from reactive troubleshooting to proactive roadmap planning, giving the team a stronger foundation for future enhancements like micro-stores, deeper integrations, improved punchout, and more personalized buyer experiences.
✓
Logged-in buyers can access accurate pricing, inventory, product availability, and account-specific catalogs, with tools like role-based permissions, requisition lists, stored payment methods, bulk ordering, and single sign-on making purchasing faster and easier.
✓
By improving core integrations and reducing recurring pricing-sync issues, Ritz Safety freed internal teams from weekly troubleshooting and created more space to focus on strategic improvements, roadmap planning, and long-term digital growth.
By managing both content and commerce within Adobe Commerce, IDEX keeps product data, digital assets, and storefront experiences in one place, making it easier to create personalized buyer journeys.
“
Most of the projects have been operationally focused: making sure our systems sync faster, fixing issues, and untangling errors from the many cooks in the kitchen. Cadent Commerce has helped us figure out where things come from and how they all connect.
Shawn Goodwin, Director Of Technology, Ritz Safety
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